For ages 21 and above

bk ok Responsible Gaming —
Stay safe, stay informed

Gaming is for fun — not a substitute for income. bk ok believes every member has the right to control their own time, money and emotions. On this page you will find self-control tools, warning signs, and guidance on where to get help if you need it.

For ages 21 and above only

Our Commitment

bk ok is more than a betting platform — we are committed to building a responsible environment where fun and safety go hand in hand.

Age Verification Every account's age is checked at registration. No one under 21 can open an account.

Data Protection All personal information is encrypted. Data is used in accordance with our Privacy Policy.

24/7 Support Round-the-clock support is available via live chat and email for any questions or issues.

Limit Setting Members can set their own deposit, betting and session limits themselves — at any time.

What Responsible Gaming Is and Why It Matters

Betting on a cricket match, playing slots or joining a live casino can all be part of entertainment — if done with awareness. "Responsible gaming" means staying in control of your time and money, enjoying the fun rather than chasing losses.

At bk ok, we believe gaming should never cause financial stress or mental distress. We ask every member to only wager an amount whose loss would not affect their daily life. These points are clearly set out in our Terms and Conditions.

Betting and gambling are not games of skill — outcomes depend largely on chance. It is therefore never wise to treat them as a source of income. The urge to keep betting in order to recover lost money is where problems begin.

We have put in place multiple tools and support measures to ensure a safe experience for every member on our site. You can also find common questions and answers about responsible gaming in our FAQ section.

Remember: bk ok is for people aged 21 and above only. Minors may not use this platform under any circumstances. We ask parents and guardians to keep their devices and accounts out of reach of children.

Self-Control Tools

You can use the tools below on your own account at any time. Contact us via 24/7 live chat if you need assistance.

Deposit Limit

Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is lowered it takes effect immediately; raising it requires a waiting period.

Session Time Limit

Decide how long you will play in one sitting. When the set time is up, the system will automatically alert you and give you the option to end the session.

Account Break

If you want to take a break for a while, you can temporarily disable your account for anywhere from 24 hours to 6 weeks. Login is completely disabled during the break.

Self-Exclusion

You can request a long-term self-exclusion — from 3 months up to 5 years. During this period, requests to reopen the account will not be accepted and no promotional messages will be sent.

Gaming History Review

Your account holds a complete log of deposits, bets and wins. Review your own patterns and adjust your habits if needed.

Direct Support

To activate any tool or for account-related assistance, speak directly with our team via 24/7 live chat or email — you can communicate in Bengali.

Recognise the Warning Signs

If you notice any of the signs below in yourself or someone close to you, it is time to seek help.

Repeatedly betting to recover lost money, and placing larger amounts each time.

Using household money, loans or borrowed funds to gamble.

Hiding your gaming habits from family or friends, or lying about them.

Feeling restless, irritable or having trouble sleeping when trying to stop playing.

Spending hours on betting while neglecting work, studies or family responsibilities.

Being unable to stop even after winning — constantly thinking "just one more, I'll win more".

Where to Get Help

Acknowledging a problem takes courage. Reach out through any of the channels below — you are not alone.

bk ok Live Chat and Email

Our support team is available 24 hours a day, 7 days a week in Bengali and English. You will get an immediate response via live chat. Requests for self-exclusion or limit setting can also be made here.

Family and Trusted People

Talk openly with the people close to you. Family members are often the nearest source of support. Do not hide things from them — honesty is always better than misunderstanding.

Professional Counselling

Gambling addiction is a mental health issue. Speak with a psychologist or counsellor. Mental health services in Bangladesh are now much more accessible — available at both government hospitals and private clinics.

Some Tips for Healthy Gaming

Set a budget before you start playing — and stick to it. Tell yourself, "This amount is set aside for today's entertainment." When the budget runs out, end the session; do not make extra deposits to cover losses.

Set a time limit too. Set an alarm on your phone or use bk ok's session timer. Playing for long stretches without a break reduces your judgement and increases the tendency to make impulsive decisions.

Do not bet while drinking or in any altered state. Playing with a clear head makes it easier to stay within your limits. Even during a winning streak, do not raise your stakes out of excitement — luck can turn at any time.

Betting and gaming are a leisure activity — like any other activity in life, there is a right time for it. Always give priority to work, family and rest. Visit our About Us page to learn more about us.

A special note for parents and guardians: use parental control software on home computers and mobile devices. bk ok account details must not reach the hands of minors. Always keep your password and payment information private.

Questions and Answers on Responsible Gaming

You must be at least 21 years old to open an account and take part in any game or betting at bk ok. Age is verified at registration and you may be required to provide identity documents before your account is activated.

Yes. You can still withdraw any remaining balance in your account during a self-exclusion period. However, new deposits or betting will not be allowed. Contact our support team directly via live chat to process a withdrawal.

Lowering a limit takes effect immediately. However, a request to raise a limit requires a waiting period before it comes into effect — this is intentional, to prevent impulsive decisions.

Start by speaking calmly with them and raising your concern. Seek professional counselling if needed. You can also let the bk ok support team know — we can take the necessary steps regarding the account in question.

No — we are not mental health professionals. However, we can help you use the tools and limits available on the platform and encourage you to find professional services. Speaking with a psychologist or counsellor is the most effective solution.

If you find that you feel low without playing, you bet more after a loss, you neglect family or work, or you cannot stick to a budget — read the "Warning Signs" section on this page carefully and seek help if needed.

bk ok Responsible Gaming — Stay safe, stay informed