bk ok's Privacy Policy

This privacy policy ("Policy") applies to all members who use the bk ok website and services. Our Terms and Conditions are closely connected to the terms set out in this policy. By using the site, you acknowledge that you have accepted all the terms of this policy. If you do not agree with any term, you are requested to stop using the site.

1 Scope and Purpose of Data Collection

The information we collect during account registration and use of services at bk ok is used primarily to improve service quality, ensure account security, and meet legal obligations.

1.1 Information Provided Directly

When you register or contact us, the following information may be collected:

• Full name and date of birth (for age verification — the service is for ages 21+)
• Mobile number and email address
• Username and password
• Documents required for identity verification (copy of national ID card or passport)
• Payment information — bKash, Nagad, Rocket or Upay account number

1.2 Automatically Collected Information

Our servers and technical infrastructure automatically collect certain technical data that is necessary to ensure the security and performance of the site:

• IP address and device type
• Browser version and operating system
• Duration of site use and page visit sequence
• Cookie and session data
• Referral source (where you came from to reach the site)

2 How Your Information Is Used

Collected information is used only for specific and lawful purposes. bk ok never sells your information to third parties unnecessarily.

2.1 Internal Use

• Account creation, verification and management
• Processing deposits and withdrawals
• Detecting and preventing fraudulent activity
• Providing customer support — via live chat and email
• Managing bonuses and promotional offers
• Technical development and testing of the site

2.2 Meeting Legal Obligations

Where it is required to provide information to the relevant authorities under applicable laws and regulations, bk ok is obliged to do so. In such cases, it may not be possible to notify the user in advance.

3 Data Storage and Security

bk ok uses industry-standard security technology to keep your information safe. All data is transmitted via SSL encryption and stored in encrypted form in the database.

3.1 Technical Security Measures

• 256-bit SSL encryption — for all data transmission
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Only authorized staff can access sensitive information
• Two-factor authentication (OTP)

3.2 Retention Period

Information is retained for a set period while the account is active and, after account closure, as required by legal obligations. Once the designated period has passed, information is securely deleted or anonymized.

4 Sharing Information with Third Parties

bk ok does not sell or rent your personal information to any third party on its own initiative. However, information may be shared in a limited number of circumstances:

• Payment processors: Information necessary to process transactions via bKash, Nagad, Rocket and Upay is shared only with the relevant provider.
• Technology service providers: Technology partners involved in operating the site can access only the information necessary to provide their services.
• Legal authorities: Information may be provided in response to a court order or a lawful request from an authority.
• Fraud prevention: Limited information may be shared with agencies specialized in detecting fraudulent activity.

All third parties mentioned above are contractually bound to protect your information.

5 Cookies and Tracking Technologies

Cookies are used to operate our website properly. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for security. Disabling these will prevent the site from working properly.
• Analytical cookies: Collect anonymous data to understand how the site is being used.
• Preference cookies: Remember your language and site preferences.

Cookies can be managed from your browser settings, but disabling certain cookies may limit some features of the site.

6 Your Rights

You have several rights over your own information that bk ok supports:

6.1 Right to Access

You may request to know what information we hold about you. After verification, the information will be provided within a set timeframe.

6.2 Right to Correction

If your profile contains incorrect information, you may request a correction. Some information can be changed directly from account settings; for other cases, our support team will assist you.

6.3 Right to Deletion

Where there is no legal obligation preventing it, you may request that your information be deleted after account closure. However, transaction records must be retained for a set period for legal reasons.

6.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be temporarily suspended. This generally applies to information that is disputed or under review.

7 Protection of Minors' Information

All services at bk ok are for individuals aged 21 and above only. We do not intentionally collect any personal information from minors. Age verification is carried out during registration. If any minor's information has been collected unknowingly, it will be deleted immediately. To learn more about responsible gaming, read our Responsible Gaming Policy.

8 Third-Party Websites

Our platform may contain content from game providers. These external services have their own privacy policies over which bk ok has no control. You are therefore advised to review the policies of those providers as well.

9 Policy Changes and Updates

This policy may be updated in line with changes to business operations, technology, or legal requirements. For significant changes, registered email addresses will be notified and the update date at the top of the page will be revised. You are advised to visit this page regularly.

To learn more about bk ok, visit our About Us page, which contains a description of the platform's main features and services.

10 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide assistance in Bengali and English 24 hours a day, 7 days a week.